Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how cancellations, refunds, and wallet balances are handled for Responseify, operated by Aurevia Solutions. It applies to subscription plans, wallet top-ups, and add-ons purchased through the Responseify platform, and forms part of our Terms of Service.

We want you to be confident before you pay, which is why we offer a free forever plan, so you can evaluate Responseify at no cost before committing to a paid subscription.

2. Cancelling a Subscription

You may cancel your paid subscription at any time from Settings → Billing in your account, or by emailing billing@responseify.in.

• Cancellation stops the next renewal. Your plan remains active until the end of the billing cycle you have already paid for, and then does not renew.
• You will not be charged again after you cancel, and no further amount will be debited for that subscription.
• After the paid period ends, your account moves to the free plan. Your data is retained per our Privacy Policy. Self-serve export is available on Growth and above; on any plan you can email support@responseify.in to ask for your contacts and conversations as CSV, and we answer within three business days.

3. Refunds on Subscription Fees

Subscription fees are billed in advance for the cycle you choose. Because you retain full access to the paid features for the entire cycle you paid for, subscription fees are generally non-refundable for the current billing period, and cancellation takes effect from the next renewal.

We will, however, provide a refund in the following cases:

• Duplicate or erroneous charge: If you were charged more than once for the same subscription, or charged in error, we will refund the extra amount in full.
• Failure on our side: If a paid feature you subscribed to was not delivered due to a fault attributable to Responseify (not to Meta, a payment gateway, or a network), and we are unable to resolve it within a reasonable time, you may request a pro-rata refund for the unused portion of the current cycle.
• Charge after cancellation: If you were renewed after having cancelled, we will refund that renewal in full.

Refund requests under this section should be made within 7 days of the charge by emailing billing@responseify.in with your account email and the transaction details.

4. Wallet Balance & Usage-Based Charges

Meta decides which WhatsApp messages are charged and at what rate, and bills your own WhatsApp Business account. Check the rate card in your Meta Business Manager. Responseify adds no markup, and these charges never pass through Responseify or your wallet.

Your prepaid wallet instead holds credit for add-ons (such as Extra Agent) and, if you turn on “Charge my wallet when AI message credits run out” (off by default), the AI wallet charge of ₹1.25 per reply after your AI message-pack credits are used. If that option is off or the wallet is short, AI Auto-Reply switches itself off. Wallet top-ups are prepaid amounts that are consumed as those specific services are used.

• Used AI message credits and amounts already charged to the wallet for AI replies or add-ons are not refundable, as the corresponding service has been rendered.
• Unused wallet balance can be refunded on request if you are closing your account, minus any amounts already spent and any applicable payment-gateway or transaction fees. Promotional or free credits, and any bonus amounts, are non-refundable and non-transferable.
• Wallet top-ups made in error or duplicated will be refunded in full.

5. Add-ons

AI message packs are one-time purchases that never expire; once credits are used they are not refundable. Extra Agent is the only monthly add-on: it is billed for a period, is non-refundable for the current period once active, and you can turn it off to stop the next renewal.

• Where an add-on is offered free for a promotional period, you are not charged during that period and are asked to explicitly opt in before any charge begins. If you do not opt in, the add-on simply switches off and nothing is billed.
• When you turn off an add-on, you keep it until the end of the period you have already paid for, and it does not renew.

6. How Refunds Are Processed

• Approved refunds are issued to the original payment method through the payment gateway used for the transaction (such as Razorpay or PhonePe).
• We process approved refunds within 5–7 business days. The time for the amount to appear in your account depends on your bank or card issuer and is outside our control.
• Refunds are made in Indian Rupees (₹) to the same account from which payment was made.

7. How to Request a Refund

To request a cancellation-related refund, contact us with:

• The email address registered on your Responseify account,
• The transaction ID or invoice number, and
• A brief description of the reason for the request.

Send this to billing@responseify.in. We aim to respond to every request within 2 business days.

8. Contact Us

For any billing, cancellation, or refund questions, reach us at:

Billing: billing@responseify.in · Support: support@responseify.in · Phone: +91 63978 87733

Unresolved billing complaints can be escalated to our Grievance Officer above. If you paid by card or UPI you also retain any chargeback rights your bank or card network provides; we ask that you contact us first so we can resolve it directly.