Legal
Last updated: October 18, 2026
These Terms of Service ("Terms") are a binding agreement between you or the business you represent ("you," "your," the "Customer") and Responseify, operated by Aurevia Solutions ("Responseify," "we," "us," "our"), governing your access to and use of the Responseify platform, website, APIs, and related services (collectively, the "Services").
By creating an account, clicking "I agree," or using the Services, you confirm that you have read, understood, and accept these Terms and our Privacy Policy and Refund & Cancellation Policy, which are incorporated by reference. If you do not agree, do not use the Services.
You must be at least 18 years old and legally capable of entering into a contract under the Indian Contract Act, 1872. If you accept these Terms on behalf of a business, you represent that you are authorised to bind that business.
Responseify is a customer-relationship platform that helps businesses manage conversations over WhatsApp and other channels — a shared team inbox, broadcasts, automations, chatbot flows, a sales pipeline, and analytics. Messaging is delivered through the WhatsApp Business Platform (Cloud API) operated by Meta. Responseify is an independent software provider and is not affiliated with, endorsed by, or acting on behalf of Meta or WhatsApp.
Your use of WhatsApp messaging is additionally subject to Meta's WhatsApp Business Terms and Messaging Policy. You are responsible for complying with them. Violations (including spam or prohibited content) may result in your WhatsApp number being rate-limited, flagged, or banned by Meta — an action outside Responseify's control.
We offer a free plan and paid subscription plans, described on our pricing page. Paid plans are billed in advance for the billing cycle you select (monthly, quarterly, or annual). All fees are stated in Indian Rupees (₹) and are exclusive of applicable taxes (including GST), which will be added where required.
Software fees vs. messaging fees. Your plan fee covers the Responseify software. Separately, Meta decides which WhatsApp messages are charged and at what rate, and bills your own WhatsApp Business account, not Responseify. Check the rate card in your Meta Business Manager. Responseify adds no markup, and these charges are never taken from your Responseify wallet. Your prepaid wallet holds credit for add-ons and, if you turn it on, the AI wallet charge described below; unused wallet balance is handled per our Refund & Cancellation Policy.
AI Auto-Reply credits and wallet charge. AI Auto-Reply is available on Starter and above. It uses your AI message-pack credits first. Packs are one-time purchases and never expire. If you turn on the setting “Charge my wallet when AI message credits run out” (Settings, AI Auto-Reply), each further reply is charged ₹1.25 from your wallet. This option is off by default. If it is off, or your wallet cannot cover a reply, AI Auto-Reply switches itself off and the account owner is notified. It stays off until the owner buys a pack or tops up the wallet and switches it back on. Used credits and used wallet charges are not refundable.
Add-ons. Optional add-ons (such as Extra Agent, which is charged monthly from your wallet, and one-time AI message packs that never expire) are billed as described at purchase. Where an add-on is offered free for a promotional period, you will not be charged unless you explicitly opt in to continue after the promotional period ends.
Payments. Payments are processed by third-party payment gateways (such as Razorpay and PhonePe). We do not store your full card or bank details. Your use of a gateway is subject to that gateway's own terms.
Renewals and price changes. Subscriptions renew automatically for the same cycle unless cancelled before the renewal date. We may change plan prices or features on prospective notice; changes do not affect the cycle you have already paid for.
Non-payment. If your subscription payment fails, we may, after a grace period, downgrade or suspend paid features on your plan. Sending WhatsApp messages is billed and controlled by Meta on your own account, independent of your Responseify subscription status. If your wallet is depleted, Extra Agent renewals cannot be charged, and AI Auto-Reply switches itself off if it depends on the wallet charge; you then need to top up and switch it back on. We follow a reminder (dunning) process before suspension.
You agree that you will not, and will not permit anyone using your account to:
You are solely responsible for the content of the messages you send and for obtaining any consents required from your contacts. We may remove content or suspend accounts that we reasonably believe violate this section.
As between you and Responseify, you own the contacts, messages, and other content you bring to or generate on the platform ("Customer Content"). You grant us a limited licence to host, process, and transmit Customer Content solely to provide and improve the Services, as detailed in our Privacy Policy.
With respect to the personal data of your contacts and end users, you act as the Data Fiduciary and Responseify acts as a Data Processor. You are responsible for having a lawful basis and any required consent for processing that data.
Self-serve data export is available in Settings on Growth and above. On any plan, you can email support@responseify.in to ask for your contacts and conversations as CSV; we answer within three business days. You may also request deletion of your account. On termination, we retain and delete data in line with our Privacy Policy and applicable law (including tax records we are legally required to keep).
The Services, including all software, design, and the Responseify name and marks, are owned by Responseify and its licensors and are protected by law. We grant you a non-exclusive, non-transferable, revocable right to use the Services during your subscription, subject to these Terms. All rights not expressly granted are reserved.
The Services integrate with third parties including Meta (WhatsApp), payment gateways, and infrastructure and AI providers. Your use of those integrations may be subject to the third party's own terms, and their availability is outside our control. We are not liable for acts, omissions, outages, or policy decisions of third parties, including Meta's suspension or rate-limiting of a WhatsApp number.
We work to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may modify or discontinue features. Where a specific service level applies to your plan, it will be stated in the plan or a separate agreement.
To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your requirements or that message delivery, which depends on Meta and mobile networks, will always succeed.
To the maximum extent permitted by law, Responseify and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or relating to your use of the Services.
Our total aggregate liability for any claim arising out of or relating to the Services or these Terms will not exceed the total fees you actually paid to Responseify for the Services in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
You agree to indemnify and hold harmless Responseify from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Services in violation of these Terms or applicable law, or your violation of any third-party rights or of Meta's policies.
You may stop using the Services and cancel your subscription at any time from your account settings, subject to our Refund & Cancellation Policy.
We may suspend or terminate your access, with or without notice, if you materially breach these Terms, fail to pay, use the Services unlawfully, or create risk or legal exposure for us or other customers. Where reasonable, we will give you notice and an opportunity to cure. On termination, your right to use the Services ceases; sections that by their nature should survive (including fees owed, IP, disclaimers, liability, and governing law) will survive.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you in the app or by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of India. Subject to any right you have under applicable consumer-protection law, the courts at Muzaffarnagar, Uttar Pradeshwill have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services. The parties will first attempt in good faith to resolve any dispute informally by contacting support@responseify.in.
This Section applies if you take part in a referral program or the affiliate program (together, the "Programs"). Program rules shown in the app form part of these Terms. If they conflict, the rules shown in the app for that Program apply.
We may change, pause or end a Program at any time. A change applies to rewards that have not yet been credited to your wallet or paid to you. Rewards already credited are not reduced, except under Section 16.6 or where the law requires otherwise.
A reward is earned only for a genuine referral: a real person or business, separate from you and from every other account you control, who signs up through your link or code, makes a paid purchase of a plan, and keeps using the Services during the hold period described in Section 16.4. Affiliates must be at least 18 years old, must provide accurate identity, tax and payout details, and must be the holder of the bank account or UPI ID they nominate.
You must not, and must not help anyone else to:
Referrals are checked automatically and may be reviewed by hand. Referrals that look suspicious may be held for review before any reward or wallet credit is released. A referrer reward or affiliate commission is held for 30 days after the qualifying payment. Your referral's account must still be paid and in active use at the end of the hold, or the reward is not released. We count referrals per referrer over a rolling 30-day period and may limit the number of referrals that earn a reward in that period (currently five).
We may void, reverse or claw back any reward, credit or commission if the qualifying payment is refunded, charged back or cancelled; if the referral is later found not to be genuine; or if you breach these Terms. If the amount owed is not available from your wallet or future rewards, you must repay it on request. Where we have reason to believe fraud has occurred, we may withhold rewards pending investigation and, where the law allows, share relevant information with the payment processor or the authorities.
We may suspend or end your participation in a Program, and forfeit rewards that have not been released, if we reasonably believe you have breached this Section. We will tell you the reason where we lawfully can, and you may write to support@responseify.in to contest a decision. Where we have already paid a reward that is later shown to be invalid, Section 16.5 applies.
Referral credits and rewards are service credits. They have no cash value, cannot be transferred to anyone else, and expire as stated in the Program rules, currently six months for referrer rewards. Affiliate commissions are paid in cash as described in Section 16.8. The referee welcome credit is shown in your wallet once the referral is approved.
Affiliate payouts are made manually by us, not automatically. You request a payout once your approved balance reaches the minimum shown in the app (currently ₹1,000). We process requests by hand, may ask you to verify your payout details and identity before paying, and aim to complete each payout within 30 days of the request. We pay only to the account you nominate. Payment is made in Indian rupees by bank transfer or UPI. Affiliates are responsible for their own taxes. Where Indian law requires tax to be deducted at source or reported, we will do so, and you must provide a valid PAN when asked.
Our fraud checks use signals such as hashed email, phone number, IP address and device information, as described in our Privacy Policy. These checks are not perfect. You may ask us to review a decision by writing to support@responseify.in. The decision after review is final, subject to your rights under applicable law.
Affiliates act as independent promoters. Nothing in the Programs creates a partnership, agency, joint venture or employment relationship. Affiliates must disclose their connection to Responseify when promoting it, in line with applicable law and the advertising codes issued by the Advertising Standards Council of India, and must follow any affiliate guidelines we publish.
Our total liability for any Program reward is limited to the amount of that reward that is due and unpaid. This does not limit liability that cannot be limited under Indian law.
For any questions about these Terms, contact us:
Aurevia Solutions
Sole Proprietorship · Proprietor: Ashmit Arya
637, Awas Vikas Colony, Muzaffarnagar, Uttar Pradesh 251001, India
GSTIN: 09BUNPA6850N1Z1
Operating the Responseify platform at responseify.in
Grievance Officer (IT Rules, 2021)
Ashmit Arya
Email: admin@responseify.in
Phone: +91 63978 87733
Monday to Friday, 10:00–18:00 IST
Grievances are acknowledged within 24 hours and resolved within 15 days.
Support: support@responseify.in · Billing: billing@responseify.in