Data Deletion Request

1. Your right to erasure

Responseify is a service operated by Aurevia Solutions, a sole proprietorship registered in Uttar Pradesh, India (GSTIN 09BUNPA6850N1Z1).

You may ask us to delete your account and the personal data associated with it at any time, for any reason, at no cost. This right is granted by the Digital Personal Data Protection Act, 2023 and we honour equivalent requests from users in other jurisdictions.

2. How to request deletion

Option A — from inside the app (fastest)

1. Sign in at crm.responseify.in
2. Go to Settings → Privacy & data
3. Choose Delete account and confirm

Deletion is scheduled immediately and completes as described in section 4. You can cancel during the grace period by signing back in.

Option B — by email

If you cannot sign in — including if you have lost access to your account — email admin@responseify.in from the address registered on the account, with the subject “Data deletion request”.

We may ask you to verify ownership before acting. That step exists to protect you: it stops someone else from deleting your business's data, and we cannot skip it.

3. What gets deleted

Erasure covers everything we hold that identifies you or your business, including:

• Your account, profile, login credentials and team memberships
• All contacts, conversations, WhatsApp message history and uploaded media
• Pipelines, deals, notes, tags, custom fields and saved views
• Broadcast campaigns, templates, automations and chatbot flows
• Analytics and usage records tied to your account
• WhatsApp Business API credentials and access tokens held on your behalf

Deletion is permanent and irreversible. Export anything you want to keep first — Settings → Privacy & data produces a CSV of your contacts and conversations, and is available on every plan including the free one.

4. Timeline

• Grace period — 30 days. The account is scheduled for deletion immediately, but remains recoverable if you change your mind. This protects against accidental and malicious deletion.
• Permanent erasure — after the grace period. Records are then removed from our live systems and cannot be recovered.
• Encrypted backups — up to 90 days. Backups rotate on a fixed schedule and are then destroyed. We do not restore deleted accounts from backups.

Email requests are acknowledged within 72 hours and actioned on the same timeline once ownership is verified.

5. What we must retain, and why

A small amount of data survives deletion because the law requires it, not because we want it. It is kept in isolation and never used for any other purpose:

• Invoices and tax records — 8 years. Required by the Income Tax Act, 1961 and GST legislation. These contain billing name, amount and GSTIN only.
• Payment records. Held by our payment gateways under RBI rules; we retain the transaction reference needed to reconcile them.
• Records under active legal hold — only where required by a lawful order, and only for as long as that order applies.

6. Data held by Meta / WhatsApp

Messages you send and receive travel through the WhatsApp Business Platform, which is operated by Meta. Deleting your Responseify account removes our copy and revokes our access to your WhatsApp Business Account, but it does not delete data held independently by Meta or on your customers' devices.

To erase data held by Meta, use their own tools at facebook.com/settings or contact Meta directly. We cannot action that on your behalf.

7. If you are not the account owner

If you are an end customer whose details were added to a Responseify account by a business you contacted on WhatsApp, that business controls your data and we process it on their behalf. Ask them directly to delete it.

If they do not respond, write to admin@responseify.in and we will pass the request to them and follow up.

8. Contact & grievances

Grievances are acknowledged within 24 hours and resolved within 15 days, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

If you are not satisfied with our response, you may complain to the Data Protection Board of India under the DPDP Act, 2023.

9. Related policies

• Privacy Policy — what we collect and why
• Terms of Service
• Refund & Cancellation Policy